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Maintenance and Release

Overview​

This article serves as general guidelines as to how maintenance and release periods are handled within the platform.

PLEASE NOTE

Statements within this article are guides only and are not binding. For information specific to your environment and usage of the platform, we encourage you to reflect on your services agreement or similar such agreements.

Process Overview​

Maintenance and release periods will typically be scheduled in line with standard service agreements:

  • Same day for sandbox environments
  • 5 business days between sandbox and production events to allow for testing and validation
PLEASE NOTE

Notice periods between Sandbox and Production are provided as a courtesy and may not in all cases be able to be adhered to, especially in the case of emergency changes for stability or security reasons.