Dashboard Role: Payment User

The Payment User role allows users to process customer payments through the Connected Payments Virtual Terminal.

What You Can Do

Process Payments

Process Payments

• Process purchases via Virtual Terminal
• Process pre-authorisations
• Process matched refunds
• Create tokens during payment
• Process token-based payments

View Transactions

View Transactions

• View transaction history
• View transaction details
• Filter transactions by date, channel, type
• Search specific transactions
• View response codes and status

Generate Reports

Generate Reports

• Generate transaction reports
• Download reports as CSV
• Filter by date range and channel
• Queue multiple report generations
• Access reports for 24 hours

Permissions

Permission	Description
Process purchases	Process immediate payment capture via Virtual Terminal
Process pre-authorisations	Reserve funds on card for later capture
Process refunds	Refund previous transactions (full or partial)
Create tokens	Store card details securely for future use
View transactions	View complete transaction history
Generate reports	Create and download transaction reports

Available Transaction Types

Purchase

Purchase

Immediate payment capture with funds settled to your account.

Process:

1. Select Purchase from dropdown
2. Enter card details or select token
3. Enter amount in dollars
4. Add reference and metadata (optional)
5. Click Process Payment

Response:

• Approved - Payment successful
• Declined - Payment failed
• Transaction reference provided
• Receipt available

Pre-Authorisation

Pre-Authorisation

Reserve funds on card for later capture (typically within 7 days).

Process:

1. Select Pre-Auth from dropdown
2. Enter card details or select token
3. Enter amount to authorise
4. Click Process Payment

Important:

• Pre-auths typically expire in 7 days
• Must capture before expiry
• Can capture partial amount
• Contact support to capture via dashboard

Matched Refund

Matched Refund

Refund a previous transaction (full or partial).

Process:

1. Find original transaction reference
2. Select Matched Refund in Terminal
3. Enter original transaction reference
4. Enter refund amount
5. Click Process Payment

Timing:

• Processed immediately
• Appears on customer statement in 3-5 business days
• Linked to original transaction

Tokenisation

Tokenisation

Store card details securely for future transactions.

Process:

1. Check Create Token box during payment
2. Process payment as normal
3. Token created automatically
4. Token value returned in response

Token Details Stored:

• Masked PAN
• Cardholder name
• Expiry date
• Card type
• Custom metadata

Processing Payments

Accessing the Virtual Terminal

Virtual Terminal URL: https://connectedpayments.commbank.com.au/payment/dashboard/home

1. Navigate to Virtual Terminal URL
2. Enter your credentials
3. Click Log In
4. Click Terminal in left sidebar or Make Payment button

Payment Details

Card Payment

Card Payment

Enter card details manually:

Field	Description
Card Number	Full card number
Cardholder Name	Name on card
Expiry Date	MM/YY format
CVV	Card security code

Token Payment

Token Payment

Use previously stored card:

Field	Description
Token	Select existing token or enter token value
CVV	Card security code (if required)

Transaction Details

Field	Required	Description
Amount	Yes	Amount in dollars (e.g., 100.00) - system converts to cents
Merchant Reference	Optional	Customer ID, order number, invoice number
Metadata	Optional	Custom fields, additional tracking information

Processing Steps

1. Select transaction type (Purchase, Pre-Auth, Matched Refund)
2. Enter payment details (card or token)
3. Enter amount
4. Add reference and metadata (optional)
5. Review all details
6. Click Process Payment
7. Wait for response
8. View result and transaction reference

Viewing Transactions

Accessing Transaction History

Transactions (sidebar) → View transaction list

Transaction Dashboard

Available Information:

Field	Description
Transaction Reference	Unique transaction identifier
Date and Time	Transaction timestamp
Amount	Transaction amount
Card Type	Masked card number
Response Code	Transaction response code
Status	Approved/Declined
Channel	API, iFrame, Batch, VT
Merchant Reference	Custom reference

Filter Options

Filter	Options
Date Range	Today, Yesterday, Last 7/30 days, Custom
Transaction Type	Purchase, Refund, Pre-Auth, Capture
Response Code	Specific response codes
Channel	API, iFrame, Batch, VT
Amount Range	Min/max transaction amounts
Card Type	Visa, Mastercard, Amex, etc.

Generating Reports

Step-by-Step Guide

1. Set Date Range

   • Click date range selector (top right)
   • Choose preset or custom range

2. Apply Filters (Optional)

   • Hierarchy
   • Channel
   • Transaction type
   • Response code

3. Generate Report

   • Click Generate Report button (top right)
   • Report begins processing
   • Bell icon turns red when ready

4. Download Report

   • Click bell icon (top right)
   • Click report ID
   • CSV file downloads

Date Range Options

Preset Range	Description
Today	Current day transactions
Yesterday	Previous day transactions
Last 7 days	Past week
Last 30 days	Past month
Custom Range	Specify exact dates

Report Contents

Transaction Detail Report includes:

• All transaction details
• Card information (masked)
• Response codes
• Settlement information
• Metadata
• Custom fields

tip

Reports are available for 24 hours after generation. You can queue multiple reports and download each separately.

Report Notifications

Bell Icon Indicator

Icon State	Meaning
Gray bell	No new reports
Red bell (animated)	Report ready for download

Notification Details

Each notification shows:

• Report ID
• Report type
• Date range
• Generation time
• File size