User Role: Reporting User

The Reporting User role provides read-only access to transaction data and reports for analysis and reconciliation.

What You Can Do

View Transactions

View Transactions

• View complete transaction history
• Access transaction details
• Filter by date range, hierarchy, channel
• Search specific transactions
• Access historical data

Generate Reports

Generate Reports

• Create transaction detail reports
• Create reconciliation reports
• Download reports as CSV
• Queue multiple report generations
• Access reports for 24 hours

Analyse Data

Analyse Data

• Review settlement summaries
• Breakdown by card type
• Compare purchase and refund totals
• Track net settlement amounts
• Filter and analyse patterns

Permissions

Permission	Description
View transactions	View complete transaction history
Generate reports	Create transaction detail and reconciliation reports
Download reports	Download reports as CSV files
View details	View transaction details
Filter data	Filter by date range, hierarchy, channel
Access history	Access historical transaction data

Available Reports

Transaction Detail

Transaction Detail Report

Complete transaction history with all transaction fields.

Includes:

Category	Fields
Transaction Info	Reference, Timestamp, Type, Status, Amount, Surcharge, Currency
Card Info	Masked PAN, Card Type, Category, Expiry, Holder Name, Token, Issuer
Response Info	Response Code, Response Text, Errors
Settlement Info	Settlement Date, Net Amount, Purchase/Capture/Refund Amounts
Business Info	Channel, Hierarchy, Customer ID, Username, Merchant Reference, Metadata

Format: CSV with amounts in cents (e.g., $100.00 = 10000)

Reconciliation

Reconciliation Report

Settlement summaries broken down by card type and hierarchy.

Includes:

• Transaction count per card type
• Total purchase amounts
• Total refund amounts
• Net settlement amounts
• Hierarchy breakdowns
• Visual charts and graphs

Format: CSV with summary totals

Downloading Reports

1. Navigate to Reports

Reporting (sidebar) → Select report type:

• Transaction Detail
• Reconciliation

2. Set Date Range

Choose from preset ranges or custom dates:

Preset Range	Description
Today	Current day transactions
Yesterday	Previous day transactions
Last 7 days	Past week
Last 30 days	Past month
This month	Current month to date
Last month	Previous calendar month
Custom Range	Specify exact dates

3. Apply Filters (Optional)

Filter	Options
Hierarchy	Select specific business unit
Channel	API, iFrame, Batch, VT
Transaction Type	Purchase, Refund, Pre-Auth, Capture
Response Code	Specific response codes
Amount Range	Min/max transaction amounts

4. Generate Report

1. Click Generate Report (top right)
2. Report begins processing
3. Bell icon turns red when ready
4. Notification appears with report ID

5. Download Report

1. Click bell icon (top right)
2. Click report ID (highlighted in red)
3. CSV file downloads automatically

tip

Reports are available for 24 hours after generation. You can queue multiple reports and download each separately.

Transaction Detail Report

Report Structure

CSV Format Example:

Transaction Reference,Timestamp,Type,Amount,Response Code,Masked PAN,...
abc123def456,2026-01-20 14:30:00,Purchase,10000,00,411111******1111,...

Amount Format

All amounts are in cents:

Display Amount	CSV Value
$100.00	10000
$1.50	150
$0.50	50

Custom Fields

Custom metadata fields can be added as additional columns for business-specific tracking:

Examples:

• Order ID
• Customer reference
• Invoice number
• Department code
• Project code

To add custom fields: Contact [email protected] or your account manager

Common Use Cases

Financial Reconciliation

1. Download report for settlement period
2. Compare totals to bank statement
3. Identify discrepancies
4. Investigate variances

Transaction Analysis

1. Filter by date range
2. Analyse approval rates
3. Identify decline patterns
4. Review card types used

Compliance Auditing

1. Generate monthly reports
2. Review transaction patterns
3. Document for auditors

Reconciliation Report

Report Structure

Summary Format:

Hierarchy: ACME\ONLINE
Settlement Date: 2026-01-20

Card Type  | Count | Purchase  | Refund | Net
Visa       | 150   | $15,000   | $500   | $14,500
Mastercard | 100   | $10,000   | $200   | $9,800
Amex       | 25    | $5,000    | $100   | $4,900
Total      | 275   | $30,000   | $800   | $29,200

Accessing Reconciliation

1. Click Reconciliation tab (right sidebar)
2. Set date range for settlement period
3. View summary dashboard with:
   • Totals by card type
   • Breakdown by hierarchy
   • Visual charts and graphs
4. Click Generate Report to download CSV

Common Use Cases

Daily Reconciliation

1. Download daily reconciliation report
2. Compare to expected settlements
3. Verify card type breakdowns
4. Check for discrepancies

Monthly Closing

1. Generate month-end report
2. Reconcile with bank statements
3. Document variances
4. Archive for records

Variance Investigation

1. Identify discrepancy in reconciliation
2. Download transaction detail report
3. Filter by affected date range
4. Investigate specific transactions

Report Notifications

Bell Icon Indicator

Icon State	Meaning
Gray bell	No new reports
Red bell (animated)	Report ready for download

Notification Details

Each notification shows:

• Report ID
• Report type
• Date range
• Generation time
• File size

Multiple Reports

• Queue multiple report generations
• Download each separately
• Reports available for 24 hours